Privacy Policy

Mlkhd respects customer privacy. This policy explains how information is collected, used, shared, retained, and protected when customers visit mlkhd.shop or place an order.

Information We Collect

We may collect information provided during checkout or support requests, including name, email address, phone number, billing address, shipping address, order details, payment status, and messages sent to support. Payment card details are processed by Shopify Payments or other payment providers and are not stored directly by Mlkhd.

Device and Usage Information

Shopify and related service providers may collect device information such as browser type, IP address, time zone, cookie information, pages viewed, referring pages, and website interaction data.

How We Use Information

Information is used to process orders, arrange shipping, provide order updates, respond to support requests, manage returns, prevent fraud, improve the website, comply with legal obligations, and maintain business records.

Shopify and Payment Services

The store is hosted by Shopify. Shopify and Shopify Payments process information needed to operate the online store, checkout, payments, fraud review, and order management.

Cookies

The website may use cookies and similar technologies to operate checkout, remember cart activity, analyze site performance, and support security. Browser settings may allow you to block or delete cookies, but some store functions may not work properly without them.

Sharing and Disclosure

We may share information with service providers that help operate the store, including Shopify, payment processors, shipping and fulfillment providers, email service providers, analytics tools, fraud prevention services, and professional advisers. We may also disclose information when required by law or to protect rights, safety, and security.

International Processing

Because service providers may operate in different countries, customer information may be transferred, stored, or processed outside Singapore or the customer's location, subject to applicable safeguards.

Data Retention

We retain order and customer records for as long as needed to provide services, comply with legal and tax obligations, resolve disputes, prevent fraud, and maintain business records.

Security

We use reasonable technical and organizational measures through Shopify and related services to help protect customer information. No online service can guarantee complete security.

Your Choices

Customers may contact support@mlkhd.shop to request access, correction, or deletion of personal information where applicable. Certain records may need to be retained for legal, accounting, fraud prevention, or order record purposes.